Refund policy

Return & Refund Policy

 

We create each Jelicé Jewelry piece with care, especially custom and made-to-order designs.

 

Made-to-order and custom pieces

Because your piece is made specifically for you, custom and made-to-order items are generally final once production has started. Engraved details and other custom specifications confirmed by you are final.

 

Quality and order issues

We stand behind our craftsmanship. If your order arrives damaged, defective, or is not the item you ordered, please email jelicejewelry@gmail.com within 7 days of arrival and include clear photos of the item and packaging. After reviewing the issue, we may repair the piece, remake it, or issue a refund, at our discretion.

 

Returns and shipping

For an approved return, you are responsible for return shipping costs unless the issue was caused by an error on our part. Please wait for our instructions before sending anything back. Items must be returned safely and with all included packaging.

 

Satisfaction guarantee

Your satisfaction matters to us. We stand behind our craftsmanship—if you have a quality concern, contact us within 7 days of arrival and we’ll work to make it right. Engraved or custom specifications confirmed by you are final.

 

Questions?

Email jelicejewelry@gmail.com. We’re happy to help.